The Handy Nomad
Effective Date: October 17, 2026
At The Handy Nomad, we take pride in the products we make and sell. We want our customers to be satisfied with their purchases and understand our return and refund policies before ordering.
Returns
We accept returns of eligible products within 14 days of delivery.
To qualify for a return, an item must be unused, in its original condition, and packaged appropriately for return shipping.
Customers must contact us before returning an item so we can provide return instructions.
Handcrafted and Custom Products
Many of our products are handcrafted, and minor variations in wood grain, color, texture, and finish are natural characteristics rather than defects.
Personalized, custom-made, or specially modified products generally cannot be returned for a change of mind.
If a custom product arrives damaged, defective, or materially different from what was ordered, please contact us so we can resolve the issue.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible. Include your order number, a description of the problem, and photographs when available.
We will review the issue and arrange an appropriate resolution, which may include a replacement, repair, refund, or another remedy required by applicable law.
Return Shipping
Customers are responsible for return shipping costs when returning an eligible product because they changed their mind or no longer want the item.
When a return results from our error or a damaged or defective product, The Handy Nomad will arrange or cover reasonable return shipping costs when a return is necessary.
We recommend using a trackable shipping service and packaging returned products securely.
Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, generally within 5–10 business days after approval. Your bank or payment provider may require additional processing time.
Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have not shipped or entered custom production can generally be canceled for a full refund.
Once a custom order has entered production, cancellation may not be possible. We will explain any applicable cancellation terms before accepting a custom order.
Handyman and Cabin Care Services
This Refund & Return Policy applies to physical products purchased through The Handy Nomad’s online store.
Handyman services, cabin watch, cabin care, and seasonal opening or closing services are governed by separate service agreements, estimates, and applicable service terms.
Contact Us
For questions about returns, refunds, or order problems, contact The Handy Nomad through our website:
Website: https://thehandynomad.com
Please include your order number when contacting us about a purchase.
Nothing in this policy limits any rights or remedies available to customers under applicable law.